Duel Consulting Care: IT Support Services that Guarantee Uptime

Professional IT Support Services to Keep Your Systems Available and Reliable

Duel Consulting Care solves your online IT management and support needs. Regular expert maintenance will keep your PCs, servers, and networks up and running, so you minimize downtime and maximize productivity. Problems are responded to quickly, remotely or on-site. Your systems are protected, secure and available when you need them most, so your employees stay productive.

We commit to the results you will enjoy. We're so sure that Duel Consulting Care delivers on this promise that we guarantee it in a Service Level Agreement. It's right there in black and white.

Duel Consulting can be your entire IT department or we can supplement your existing IT services.

Duel Consulting Care is customized for each client to meet your short and long term business goals. Take a look at our interactive flash demos below that explain each aspect of ACC service. Also, here is a detailed list of each service.

Proactive Server and Desktop Management

Duel Consulting offers Proactive Server and Desktop Management as part of our ACC service offering. Through a secure connection we are able to proactively update, backup, and manage all of our clients' computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occur our team can spot issues and fix them before they become a larger problem. You can rest assured knowing your vital data and IT systems are being monitored and protected 24/7.

Remote Monitoring

Duel Consulting has a fully staffed NOC (Network Operations Center) that monitors, troubleshoots and escalates alerts on any issues that may arise from your network. Through our remote monitoring services and managed email protection, every aspect of your network and servers is monitored and issues can be spotted and fixed remotely before you're even aware of it. You can rest easy knowing you have highly trained engineers monitoring your networks vital signs at all times of the day so that your systems stay up and you can concentrate on your business.

Remote Support

When issues and problems arise you can lose valuable time and money waiting for computers, servers and other hardware to be fixed. But with Duel Consulting remote server and desktop support we can fix most problems remotely even while you're on the phone with us. As part of our ACC service when you have an issue simply call us and we can remotely login and fix the issue you have, without the time, expense and hassle of having to wait for a support person to arrive. Just another benefit of ACC service.

On-site Support

When issues cannot be fixed remotely or you just need to see an Duel Consulting technician face to face, we also offer onsite support in 20 major cities throughout the US. You get a local team of experts you can count who can come to your office if you need help with an IT issue. And we never outsource our work so you always get a top certified Duel Consulting IT expert to meet with you. With Duel Consulting you get the option and convenience of getting remote help or the personal touch of on-site support.

Client Portal

At Duel Consulting we make it easy for you to talk with us. Whether you want to schedule an onsite visit, submit and track a help ticket or view account information you can do it all on our online Client Portal. With this intuitive online system getting in touch with your dedicated Duel Consulting team is easier than ever. We give you the choice to call us, email us or contact us via your own online client portal. Keep track of your billing, view progress on your IT requests and keep all pertinent IT information all at one convenient location.

Projects

Duel Consulting can also help you with all your IT related projects. Need a new Microsoft Exchange Server installed or have you been hearing about the benefits of virtualization and are looking to install a VMware solution? We have over 250 fully accredited engineers in 20 cities. We have experts in all major technologies and if you need help with a specific technology, we have the right expert to quickly and affordably take care of whatever project you may have.

Duel Consulting IT Procurement

With Duel Consulting Care, you get IT procurement assistance. We are experts at helping you select the right product for your needs. We will assist you in getting quotes for hardware, software, networking gear and any other technology products, at a competitive price with the best customer service team in the industry. This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, delivery tracking to your location and a seamless escalation path if there are issues.

Staff Augmentation

For businesses, change is something that can be a constant, whether it's rapid growth or times when you need to tighten the belt and downsize. We can provide you with staff augmentation services during either of these times. We can assist with help desk or end user support; network, server and infrastructure administration; and project management or implementation.

For more information, read the brochure Duel Consulting Care