VoIP Phone

Duel Consulting offers the industry's leading solution for both hosted Voice over IP (VoIP) and premise-based VoIP from Cisco Systems. Both solutions have their place, however each can be very complicated to understand and support without the sales and engineering teams of Duel Consulting. Allow our team to help yours select the ideal telecom solution for your business!

VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company's network.

20% of U.S. businesses currently deploy VoIP systems and it is estimated that 66% of U.S. businesses will be using VoIP systems by 2011*

* Source: In-stat, "Business VoIP:Multiple Flavors Drive Growth

Why VoIP helps you cut costs

• You'll spend less money on travel by using online conferencing, easy-to-use video calls and other tools for better collaboration
• You'll find that it's easy to add inexpensive extra phone lines because VoIP lets you send multiple phone calls across your IP network
  
  

Why VoIP helps you improve communication with customers and employees

Your employees will have more ways to stay connected

• By using "presence" technology, you'll be able to see if your employees are available and how to get in touch with them
• With unified communications, you'll see that it's easy to work remotely from any place with an Internet connection
  
  

VoIP lets you have many features without paying extra fees

• Voicemail
• Caller ID
• Conferencing
• Forwarding
• Unlimited Long Distance
  
  

Premise-Based VoIP Solution

Premise-Based solutions are ideal for companies desiring the most advanced call routing capabilities, especially those with multiple offices with significant long-distance between them. Premise-based solutions offer equipment onsite, controlled by your employees or Duel Consulting, either purchased outright or leased.

Duel Consulting supports Cisco's Call Manager Express (CME) platform, recently crowned the leader in new equipment sales worldwide.

Hosted VoIP

As a solution provider for numerous vendors, Duel Consutling is proud to recommend and support a variety of hosted VoIP solutions specific to client requirements. The hosted solution option provides the ultimate in flexibility and disaster preparedness with phones able to perform regardless of location as long as you have an unobstructed Internet connection. Duel Consutling highly recommends selecting an end-to-end provider of both the data connectivity circuit (DSL/T1) and hosted VoIP provider to ensure strong Quality of Service (QOS) and a single point of accountability should issues arise.

As your Managed IT partner, you can count on us to provide proactive, preventative support complemented by responsive support should an issue occur. The incredible response time we provide due to our advanced remote management capabilities extends to the phone system. As a result, clients choosing this plan enjoy the benefits our CNOC for Phone System Management without the driving delays and additional costs of on-site support.

• Emergency Remote & On-site Response
• Remote Help Desk Support & On-site Support
• Emergency After-Hours Help Desk & On-site Support
• Major Revision Upgrades
• Phone System Configuration Backup
• Phone System Security & Vulnerability Mitigation Audit & Audit Remediation
• Online Case Management
• Phone System Asset Management & Inventory
• VoIP Network Performance Tuning & Optimization
• Warranty & Service Contract Tracking