Hosted Voice Over IP (VoIP)

Positively Impact Your Business - Make Voice a Profit Center

Voice over IP (VoIP) can provide incredible benefits to a business or an organization, especially those that need to be nimble. Generally telephones and their associated backend systems are thought of as necessary evils, rather than a competitive advantage. If you look at a typical a small business and their Internet and telephony set up, they would probably have five vendors just for these services: a phone system provider (company who provided them with the PBX), a phone system maintenance company, local phone service provider, long distance service provider and Internet service provider. Having to work with five different vendors can be time consuming when there's an issue related to your telephony. Just trying to figure out who to contact first can be a frustrating experience. Many businesses suffer with their outdated phone systems because they feel they must wring every penny out of the system they paid thousands of dollars to install.

Businesses have many options when it comes to their telephony. If you are moving offices or have a phone system that is five or more years old or need call statistics or want to determine marketing campaign ROIs, then you might want to consider hosted voice over IP.

Hosted Voice Over IP from M5 Networks

Dual Consulting has partnered with M5 Networks, a leader in hosted VoIP services, to deliver an end-to-end hosted voice solution or "voice as a service" to our clients.

With traditional phone service, a local phone carrier provides the dial-tone for your business, and the local phone system provides the features and services that your businesses and employees use. You own the local phone system, the phones, and the headaches associated with maintenance and infrastructure.

Through Hosted Voice from M5 Networks, you can own a Fortune 500 system without buying and maintaining all the hardware or owning all the logistics to keep it running and up to date. M5 hosts everything that your company needs for phone service, while constantly managing the quality of your service.

Hosted Voice includes the features and functionality that you would expect in enterprise class phone systems, such as corporate auto-attendants, hunt groups, call center, voicemail to email, find me/follow me capabilities and hundreds of other features, although many are rarely used. At M5 Networks, they take 10-15% of the most important elements available through the phone system and leverage them to address your priorities.

Benefits of Hosted Voice

• No need to purchase and maintain an in-house (premise-based) PBX or phone system
• A scalable solution that can grow or contract with your needs - service billed on a per seat basis
• Always current phone system and capabilities - upgrades are done automatically and seamlessly
• Built-in redundancy with the ability to transfers phone numbers when there's an emergency or disaster
• Savings in local and long distance dialing (unlimited local and long distance calling throughout the U.S.)
• Single point of contact for phone system maintenance, local and long distance service, changes/additions to the phone system
• Present a professional image - one phone system for HQ, remote offices and remote users

When you integrate the phone system into the way you sell, service, and staff your business it can have an extraordinary affect on the top line of a business. When you use the phone system to evaluate headcount, build brand and deliver on the promise of customer service you are doing what large companies have already figured out. You are leveraging and maximizing the role voice can and should play in a business.

How Dual Consulting Can Help

Contact your Dual Consulting consultant or Client Operations to eliminate the headaches of your technology procurement process.

• Call us at 866-446-1133 for a personal consultation with our friendly sales team
• Email us: Use our contact form and we'll contact you within one business day.
• Brochure: Hosted VOIP(PDF)
• Free Newsletters: Use our Free IT Newsletters about IT issues facing small business